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Patient Bill of Rights & Responsibilities

Being part of the family at Phamily Pharmacy, you have the right to:

  • Be given appropriate and professional pharmacy services without discrimination against your race, gender, national origin, religion, color, sexual orientation, handicap or age.

  • Speak with a pharmacist about any questions or concerns about your medications.

  • Be given the name of the pharmacist-in-charge (manager), and any other staff at the pharmacy.

  • Transfer his/her medication to another pharmacy.

  • Ask for help in finding and transferring the pharmacy services you need.

  • Within the law, to personal and informational privacy, as manifested by the following rights:
            To refuse to talk with or see anyone not officially connected with Phamily Pharmacy
            To wear appropriate personal clothing and religious or other symbolic items in                        Phamily Pharmacy

  • Be given by Phamily Pharmacy information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

  • Assure that the financial obligations of his/her health care are fulfilled as promptly as possible.

  • Refuse prescriptions, and to be informed of the medical consequences of his/her actions.

  • Know how we handle complaints.

  • Obtain prescription history, including all dates of prescriptions filled at Phamily Pharmacy.

  • Get full explanations of the total bill for the services and the products you have received.

Being part of the family at Phamily Pharmacy, you have the responsibility to:

​•  Give correct and complete information about your health, medications, allergies

•  Notify the pharmacy of any changes.
•  Notify us of any problems, concerns or dissatisfaction with our services.
•  Notify us of any changes that may need to be made prior to a scheduled delivery.
•  Complete and return any required forms.
•  Ask for more information about anything you do not understand.
•  Participate in the care you get from doctors and pharmacies.
•  Pay for the services and care received.

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